A) About Buzztro

• What is Buzztro?

  • Buzztro is a collective buying eCommerce platform, where a product-driven community pre-book a certain product to lower down its price & then the discounted price is passed on to every customer.

• What do we do?

  • Buzztro aims to ease the shopping experience of customers by providing the advantages of bulk shopping individually. We aim to be worthy of having the best customer loyalty in the industry.

• How do we work?

  • We work with wholesalers, distributors & even manufacturers and showcase their products on our portal.

B) Products

• What products do we offer?

  • Buzztro offers a wide range of products which can be accessed from the product categories or the home page of the website.

• Can I apply the “Book” option on every product?

  • Yes, Buzztro works on the philosophy of community shopping and therefore each product on our website has the same booking feature.

• How will I know of any sales/promotions?

  • For any sales/promotions on products we have an email newsletter.Social Media Also if you have booked a product and more people book the same product later on, your price gets lowered as well

• Can I get any additional discount?

  • Our model works on community ecommerce, therefore if more people buy the same product everyone gets a better price. Also if you book a product in the initial stages, then you may get your booking amount back for encouraging others.

• Will my price be lowered if I book in advance? What benefit do I get?

  • Yes, the more people who book the product, the lesser the price becomes.

C) Payments

• Which payment ways are accepted on Buzztro?

  • We accept all major payment options like Debit & Credit cards, UPI,Netbanking, etc.

• What is the Buzztro Wallet?

  • The Buzztro Wallet is an e-wallet that you can use to book & buy products on Buzztro. It is an easy & seamless way of shopping on our website.

• Is there any EMI option on Debit/Credit Cards?

  • There is currently no option to use EMI or any form of credit based purchase on the website. We are working with leading banking institutions to provide such services for our customers in the near future.

D) Orders

• What is the “Book” option? How does it work?

  • “Book” is a facility we provide to our customers where they can pre-book the product for a small amount and they get added to the waitlist. If more people book the product, the lesser the price becomes. For example:- A Customer wants to buy a SanDisk Pendrive which costs Rs.1500 but, an average consumer may not be able to afford it. Like this one customer many customers would be Interested in buying the same product at a lesser price. So if about a 100 People are Interested in the same Product, then they can visit Buzztro.com & they simply need to book that Product by giving some advance amount (Eg- 10% of the Product) which will be Non-Refundable. As we receive 100 bookings for that Product the Price Bar reaches to the next Quantity that is 100 PCS & the Price of the Product will be decreased and will become lesser at 1400.

• I can’t wait for the sale to get over, I want to buy directly at the price shown, How can i do so?

  • If you want to buy on an urgent basis or are okay with the current price of a product, you can use the option of “Buy Now” to buy the product. This order will be confirmed and delivered as soon as possible.

• I want to let my friends know about this website/offer/sale, how can i do so?

  • You can share the website or even individual products through any social media websites or application. Shareable links are provided on the website & product page.

• Can I place bulk orders?

  • Yes, you can.

E) Replacements & Refunds

• What is the Replacement Policy of Buzztro?

  • We offer replacement of products if there is any genuine defect in the product that is shipped.

• How can I replace my order?

  • If there is any manufacturing defect or shipping damage, you can raise a query from your account and send us the relevant material including but not limited to Receipt, packaging, warranty card, etc. You will also have to send images or video regarding the defect and we will provide prompt assistance on this matter. The complaints & grievances department will look into the matter & if it is a genuine problem will get in touch with the seller & get it rectified. The customer does not have to pay for any shipping or packaging. The shipping of the damaged goods back to the seller will be taken care by Buzztro. Once the seller receives the product, they will issue a replacement at no extra cost.

• Which are the items that cannot be returned/replaced?

  • Replacement will not be accepted under the following conditions: ● Product is damaged due to misuse/overuse ● Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged ● Serial Number is tampered with. ● Defective products that are not covered under Seller/Manufacturer’s warranty ● Product is used or altered ● If request is initiated after 3 business days of order delivery ● Free product provided by brand > Categories not eligible for Return/Replacement :● Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand ● Personal care appliances cannot be returned due to hygiene issues

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care